We want you to be happy with your purchase! If you have any issues or problems with your order, please call us so we can assist.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and can not be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom made bows and custom made bowstrings. DVD's may not be returned if unsealed.

If you have a faulty product still under the manufacturers warranty, or wish to return any unwanted items to us, please follow the steps as set out below.

1) Download and print off our simple returns form and fill it out. Click here. (Adobe Acrobat required)

2) Before you send anything to us, let us know first! We can then discuss the problem, know to expect your parcel, and suggest the best shipping method you should use. Do not send anything back to us without including the filled out returns form.

3) After steps one and two have been completed, send it back to us. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods. Returned items must be packaged properly and shipped with appropriate insurance and traceability.

4) We will refund you within 30 days the value of the original order.